We want you to love your MEY jewellery. If for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange (if the item is available) providing you send it back to us within 14 days of receipt.
Please Note: All items returned must be unworn and undamaged. For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
We are not able to accept refunds on any of our made to order pieces, unless they are faulty.
Sale items are non-refundable and non-returnable.
To arrange a return please email firstname.lastname@example.org quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. We will then issue you a Return Authorisation Code (RAC), and provide you with the return address.
Please note that MEY Designs cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the EU. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
Any item(s) being returned must be returned in their original MEY Designs packaging. Please pack the item carefully and state the RAC clearly on the external packaging.
We recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, or UPS for your own protection. The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit.
Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at our discretion.
If you are entitled to a refund, MEY Designs will refund your payment via Paypal, credit, debit, and/or banking card. Under no circumstances will MEY Designs offer refunds in cash. MEY Designs agrees to process the refund due to you as soon as possible and, in any event, within 30 days upon receiving your written notice of cancellation.
If you have any queries regarding our returns policy, please send an email to email@example.com.